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Return Policy – 100-Day Money-Back Guarantee
1. Conditions
We offer a 100-day full money-back guarantee on all products, provided they have not been assembled or used and are returned in their original packaging.
While the furniture is in your possession, you must not use it beyond what is necessary to assess its suitability and function. If the furniture is used in excess of this, we regret that we will be unable to offer a refund.
2. Packaging
Please retain all packaging until you are 100% satisfied with your delivery. Any returned items must be sent in their original packaging, or in alternative packaging that offers an equivalent level of protection.
We do not accept any liability for damage incurred during return transit due to inadequate packaging. Items returned without their original packaging will be inspected, and if we determine that the packaging is insufficient or the item has been handled unreasonably, we reserve the right to deduct an amount from your refund to reflect any diminished value.
Please ensure any furniture is fully disassembled before returning.
3. Return/Collection Process and Costs
If you need to return an item because it’s faulty, or we have done something wrong, you will not be charged.
If you are returning an item because you’ve changed your mind, you can return your item to our warehouse free of charge. This must be pre-arranged, and any returns that are not arranged in advance will be rejected.
If you would like us to collect your return, we can send our dedicated collections team for a £199 charge anywhere in the UK. (The collection fee will be deducted from your refund.)
Remember, unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging or something similar.
Our collections team will inspect the product on-site with you to ensure that it meets the criteria.
4. Customer Service
To initiate a return, please contact our customer service team via email at:
📧 sales@furnituredirectonline.co.uk
Our team will guide you through the next steps and arrange for collection.
5. Refund Process
You will receive a full refund within 10 days of the return being received, provided the returned items meet the conditions outlined above.
All returns must be:
Initiated within the 100-day return period.
Approved by our customer service team.
Returned unused, unassembled, and in original packaging.
Once approved and returned, refunds will be processed within 10 days.
6. Please Note:
Items for return must be in their original condition.
Items that require assembly must be returned unassembled and undamaged.
We are unable to accept any assembled or used furniture, as it cannot be re-sold to another customer.
If you miss your scheduled collection, please note it could take up to 14 days to rearrange a new collection date.
