How can I contact Furniture Direct Online?
You can reach our customer service team by:
Phone: 01924 279 403 (Monday to Friday, 9 AM – 4 PM and Saturday, 9 AM – 2 PM)
Email: sales@furnituredirectonline.co.uk
Do you have a physical showroom?
Yes, we have a physical showroom located at:
50 Dewsbury Road, Ossett, WF5 9NQ
Showroom Opening Hours:
Monday to Friday: 9 AM – 4 PM
Saturday: 10 AM – 2 PM
Sunday: By appointment only
You’re welcome to visit us to explore our furniture range in person. We also provide detailed product descriptions, images, and customer reviews on our website to help you make an informed choice.
Is shopping online with Furniture Direct Online secure?
Absolutely. We prioritise your security by employing advanced encryption and security protocols to safeguard your personal information and transactions. Our website is regularly monitored to ensure a safe and seamless shopping experience.
What payment methods do you accept?
We accept all major debit and credit cards, including Visa, MasterCard, and American Express. We also offer flexible finance options – visit our Payment Options page for details.
Do you offer finance options?
Yes, we offer finance plans, allowing you to spread the cost of your purchase over manageable weekly, fortnightly, or monthly payments. To check eligibility and terms, please visit our Finance Options page.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking link. If you need further assistance, please contact our customer service team.
How long does delivery take?
Most deliveries are completed within 2-5 working days, but delivery times can vary by item, with estimated times displayed on each product page, and we’ll keep you informed throughout the process.
Where do you deliver?
We deliver nationwide across Mainland England, Scotland, and Wales. However, we are unable to deliver to the following postcode areas:
HS, GY, JE, KW, PA20-PA31, PA35, PA37-PA38, PH32-PH40, IV21-IV28, IV40-IV49, IV51-IV56, KA28, PO30-PO41
Isle of Wight, Isle of Man, Isle of Scilly, Northern Ireland
If you’re unsure about your postcode, please contact our customer service team or call 01924 279 403.
Do you offer international delivery?
At present, we do not provide international shipping. However, if you have a UK-based shipping agent, we can arrange delivery to their address, or they may collect the order from our nearest distribution centre. Please get in touch with our team for more information.
What is the delivery charge for sofas?
For all sofas, we charge a delivery fee of £50. This ensures your new item is delivered to a room of your choice by our friendly, experienced team.
Can I change or cancel my order after purchasing?
You can cancel or amend your order before it has been dispatched. Once it is out for delivery, cancellations may not be possible. Please contact us as soon as possible if you need to make changes.
Can I amend my online order?
Yes, you can modify your order before it is dispatched for delivery. To request changes, please contact our team via email or call us on 01924 279 403. Please note that any amendments may affect your delivery date and the total cost of your order.
What if my furniture does not fit?
It is essential to measure doorways, staircases, and the intended space before placing an order. Furniture Direct Online cannot accept responsibility for items that do not fit. If you realise that your order will not fit upon delivery or after it has arrived, please contact our team for further assistance.
What should I do if my furniture arrives damaged?
• Assess the Damage – If the item is still usable and you’re happy to keep it, let us know.
• Contact Us – Reach out to our team, and we’ll assess the situation.
• Repair, Replace, or Refund – Depending on the damage, we’ll either:
Arrange for a professional repair.
Offer a replacement.
Provide a full refund if a repair or replacement isn’t possible.
How Do I Return an Order, and Do You Offer a Collection Service?
To return an order, please contact our Customer Service team. Once confirmed, you may return the item and receive a full refund, excluding the original delivery charge, as long as it is in its original condition. If needed, we can provide protective packaging for mattresses or upholstered furniture.
• Damaged Items – Collected free of charge.
• Change of Mind Returns – A £150 collection fee applies.
• Conditions – Items must be in their original condition and ready for collection within
60 days.
• Refunds – Processed after warehouse inspection; credit/debit card refunds may take up to 7 working days.
What happens if my order is delayed or an item is no longeravailable?
If there are any changes to your estimated delivery time, we will notify you as soon as possible. While we strive to deliver on time, some delays may be beyond our control, but we will keep you informed throughout the process.
In the unlikely event that an item you ordered is no longer in stock, our customer service team will contact you to discuss an alternative solution or arrange a refund.
What is your returns policy?
We offer a 100-day return policy for most items. The furniture must be unused and in its original packaging. See our Returns Policy for full details.