Terms & Conditions


Your order is given our personal attention and like all enquirers is dealt with as quickly as possible. If you have any special requests regarding delivery or your order in general, please e-mail us and your request will be dealt with immediately.

In order to keep costs down the courier service that we use cannot deliver to floors above ground level, therefore items ordered will only be delivered to the ground floor of the house or ground floor entrance of flats or apartments.

Payment is accepted by Visa, MasterCard, Switch and Solo using our shopping cart system which is fully supported by a secure server protecting your card details. However if you wish to pay by alternative method please contact us by e-mail or 01924 265 483 for details.

If your purchase is faulty in any way please return it and you will receive a full refund. You will be covered by the full manufacturers warranty. Sorry, we cannot pay for return postage.


We endeavor to ensure that you receive your goods in pristine condition. If you notice that items are missing, damaged or incorrectly delivered, please contact our Customer Services Department as soon as possible and not later than 72 hours after receiving the order on 01924 265 483, or alternatively email


We are able to send goods to customers overseas (with the exception of certain products).Please contact us for further information.


All deliveries are subject to clearance of funds and stock availability, this combined with the third party nature of courier services means that, whilst we always try to keep to promised delivery dates, occasionally goods may arrive late. Invariably this is to do with factors outside of Furniture Direct Online control. For this reason we cannot offer guarantees on delivery dates or accept any liability for losses as a result of late deliveries.


We’re SKS beds ltd (08912125) trading as Furniture Direct Online, a company registered in England and Wales.

Our head Office is at

50 Dewsbury Road,



United Kingdom


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Expert Nationwide Delivery

Delivery to UK Mainland

Nationwide delivery is available on all orders.

Money Back Guarantee

100% Money Back Guarantee

We believe in our highest quality products . We offer 100% satisfaction with all items purchased from our website. You can return the item within 30 days of the purchase date in order to qualify for a full refund.

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