Furniture Direct Online has created this privacy statement in order to demonstrate our firm commitment to privacy.
At Furniture Direct Online, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a 256bit encrypted SSL to increase the security of our customer’s information.
We do not require that you provide any information, nor create a username and password other than for purposes of purchasing products from our web site. In addition, the option of creating a username and password is provided only in the event that customers plan to use our site to purchase products from our web site in the future and would like to keep their contact information on file with us for that purpose. Upon registering, users will receive confirmation that their information has been placed on file with us and, when applicable, a username and password have been created. Your address details are not required for registration and will only be required during a purchase from Furniture Direct Online.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
How Do We Use the Information We Collect?
When you become a Furniture Direct Online member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender. Furniture Direct Online will NOT share data with trusted partners to help us perform statistical analysis. Your contact information is solely used to verify and process each transaction in real time via Worlpay’s payment system and solely process your order. This information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment
Correcting/Updating Your Personal Information
After becoming a Furniture Direct Online member you may correct/update your personal information by clicking on the ‘My Account’ link. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, please contact us trough the ‘Contact Us’ section.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We do not share aggregated demographic information about our user base with our partners and advertisers.
Personally identifiable information
We only store information that you provide and choose to store in your account profile.
We do not share your profile with other third parties.
We use an outside shipping company to fulfill orders. These companies do not retain, share, store or use personally identifiable information for any other purposes.
We use RBSWorldPay to provide credit card processing on our site. RBSWorldPay is prohibited from using your personally identifiable information for any other purpose.
Other Third Parties
We also use various shipping providers that are prohibited from using your personally identifiable information for any other purpose.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send an email to us at email@example.com.
All Furniture Direct Online employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department.
Credit Card Information
Credit Card details are only required during a purchase from our website. The details are only used for processing by RBSWorldPay. We do not see or store your credit card details on our site.
ID [Address] Verification
We use RBSWorldPay Payment Gateway System to verify your credit card billing information, in order to ensure that the user is the person identified on the credit card and to insure against fraud.
From time to time we may send out email messages on products, special deals & promotions, if and only if you have opted in to our email newsletter. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from Furniture Direct Online.
When you register with Furniture Direct Online you are given the choice of opting in to our newsletter, which provides information about special offers, promotions and product announcements. We also provide the option of creating a username and password if you wish to keep your information on file with us for intent of doing business with us again.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at firstname.lastname@example.org.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter. The ability to select products on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. A session ID cookie expires when you close your browser.
Links To Other Sites
In the event Furniture Direct Online goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.